aq77 Privacy Policy

aq77 ("aq77," "we," "us," "our") operates the online gaming platform accessible at aq77.asia and its related services (the "Platform"). We are committed to protecting the personal information of all individuals who use our Platform, including registered players, account applicants, and visitors to the aq77.asia website.

This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in compliance with Republic Act No. 10173, known as the Philippine Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and the regulations of the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data processing activities conducted by aq77 in connection with the Platform, whether the data is collected online through the Platform, through customer support interactions, or through payment processing workflows. By registering for or using the aq77 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read in conjunction with aq77's Terms and Conditions and any game-specific or promotion-specific supplementary terms, all of which form part of the contractual relationship between you and aq77.

For the purposes of the Philippine Data Privacy Act of 2012 and associated regulations, aq77 acts as the Personal Information Controller (PIC) in respect of all personal data collected and processed through the Platform. As PIC, aq77 determines the purposes and means of processing your personal information.

aq77 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and this Policy. The DPO can be contacted at the email address above with the subject line "Data Privacy" or "DPO Request." All data rights requests will be handled by or under the supervision of the DPO.

aq77 collects the following categories of personal data in the course of operating the Platform and providing gaming services to Filipino players:

aq77 does not collect sensitive personal information as defined under the DPA (such as racial or ethnic origin, political opinions, religious beliefs, or health information) unless specifically required by PAGCOR compliance obligations or responsible gaming assessments, in which case separate consent will be obtained.

aq77 collects personal data through the following means:

• Direct provision by you: Information you enter during account registration, KYC verification, deposit and withdrawal requests, contact form submissions, live chat, and email correspondence with aq77 support.
• Automated technical collection: Technical data including IP addresses, device identifiers, browser information, and session data collected automatically when you access and use the Platform through server logs, cookies, and similar tracking technologies.
• Payment processors: Transaction confirmation data and relevant financial identifiers received from GCash, Maya, BPI, BDO, and other integrated payment providers when you initiate financial transactions on the Platform.
• Identity verification services: Data received from third-party KYC and identity verification service providers engaged by aq77 to assist in verifying the identity and age of account applicants in compliance with PAGCOR and anti-money laundering requirements.
• Regulatory bodies: In limited circumstances, data may be received from PAGCOR or Philippine law enforcement agencies in connection with compliance, regulatory, or legal obligations.

aq77 processes personal data only where a lawful basis for processing exists under the Data Privacy Act of 2012 and its implementing rules. The applicable legal bases for aq77's processing activities are:

• Consent: Where you have given clear, freely-given, specific, informed, and unambiguous consent to processing — for example, when consenting to marketing communications or certain optional data processing activities.
• Contractual necessity: Processing necessary for the performance of the contract between you and aq77, including account management, processing deposits and withdrawals, providing gaming services, and handling support inquiries.
• Legal obligation: Processing required to comply with aq77's legal obligations under Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for aq77's legitimate interests in operating a secure, fraud-free gaming platform — including fraud detection, account security monitoring, and platform performance analysis — where such interests are not overridden by your privacy rights.
• Vital interests and public interest: Processing necessary to protect vital interests or fulfil a task carried out in the public interest, in limited circumstances as required by PAGCOR regulatory oversight.

aq77 processes personal data for the following specific, legitimate purposes:

• Creating and managing your aq77 gaming account, including login authentication and session management;
• Processing deposits and withdrawals via GCash, Maya, BPI, BDO, 7-Eleven, and other integrated payment methods;
• Maintaining your gaming wallet balance and transaction ledger;
• Providing access to all game categories on the aq77 Platform;
• Delivering customer support services via live chat and email.

• Verifying your age (21+ requirement under PAGCOR regulations) and identity through KYC procedures;
• Complying with the Anti-Money Laundering Act of 2001 (RA 9160) and its amendments, including suspicious transaction reporting obligations;
• Meeting PAGCOR's data retention and reporting requirements as an online gaming licensee;
• Responding to lawful requests from regulatory authorities, courts, or law enforcement agencies.

• Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct on the Platform;
• Monitoring login activity for suspicious access patterns and protecting your account from unauthorised access;
• Maintaining the integrity of RNG game outcomes and live dealer operations.

• Administering deposit limits, session time alerts, reality checks, self-exclusion, and cooling-off periods as requested by you or required under responsible gaming obligations;
• Monitoring gameplay patterns to identify indicators of problem gambling behaviour, consistent with aq77's responsible gaming programme;
• Maintaining self-exclusion records to prevent excluded players from re-registering.

• Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience;
• Testing new Platform features and evaluating the effectiveness of responsible gaming tools.

aq77 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Personal data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

All third-party service providers engaged by aq77 are contractually bound to process personal data only as directed by aq77, to implement appropriate security measures, and to comply with the Data Privacy Act of 2012 and applicable NPC regulations. aq77 conducts due diligence on data processor appointments consistent with NPC guidelines on outsourcing personal data processing.

Certain third-party service providers engaged by aq77 — including cloud infrastructure providers and game software developers — may process or store data on servers located outside the Philippines. Where such international transfers occur, aq77 ensures that adequate safeguards are in place consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfer.

Safeguards applied to international transfers may include contractual data processing agreements incorporating standard data protection clauses, binding corporate rules where applicable, or transfers to jurisdictions assessed as providing an adequate level of data protection.

Your personal data will only be transferred internationally to the extent necessary for the provision of the Platform's services and will not be used by international recipients for purposes beyond those authorised by aq77 under this Policy.

aq77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law or regulatory obligation. The following retention periods apply:

Following expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual. Anonymised aggregated data may be retained indefinitely for platform analytics purposes.

aq77 uses cookies and similar tracking technologies on the Platform to enable core functionality, improve performance, and enhance the player experience. Cookies are small text files stored on your device by your browser when you visit aq77.asia.

• Strictly Necessary Cookies: Essential for the Platform to function correctly — maintaining your login session, remembering your account preferences, enabling secure financial transactions, and preventing cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Enable enhanced Platform features such as remembering your game preferences, language settings, and responsible gaming tool configurations.
• Performance and Analytics Cookies: Collect anonymised data about how players use the Platform — which pages are visited, how long sessions last, and where errors occur — to help aq77 improve Platform performance. Data collected through these cookies is aggregated and not linked to individual identities.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised account access, and bot traffic.

aq77 does not use third-party advertising or targeting cookies. You can manage non-essential cookie settings through your browser settings at any time, though disabling strictly necessary cookies may impair your ability to use the Platform.

Under the Philippine Data Privacy Act of 2012, aq77 players and Platform users hold the following rights with respect to their personal data. These rights may be exercised by contacting aq77's Data Protection Officer at [email protected] with the subject line "Data Rights Request."

aq77 will respond to all data rights requests within fifteen (15) business days of receipt. In complex cases requiring additional investigation, aq77 will notify you of the extended timeframe required, which shall not exceed thirty (30) calendar days without further communication.

Note that certain rights — particularly erasure — may be limited where aq77 is required to retain data under PAGCOR regulations, the Anti-Money Laundering Act, or other applicable Philippine law. In such cases, aq77 will inform you of the specific legal basis for continued retention.

aq77 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration, consistent with the requirements of Section 20 of the Data Privacy Act of 2012 and NPC guidelines on data security.

Technical security measures in place on the aq77 Platform include:

• Transport Layer Security (TLS 1.3) encryption for all data transmission between your device and aq77's servers — the same encryption standard used by Philippine banks for online banking;
• Encryption of sensitive data at rest, including KYC documentation and financial identifiers;
• Access controls limiting internal access to personal data on a need-to-know basis, with all access logged and auditable;
• Two-factor authentication options for player account access;
• Automated session timeout for idle Platform sessions;
• Continuous monitoring of login activity and transaction patterns for security anomalies;
• Regular security assessments and vulnerability testing of Platform infrastructure.

In the event of a personal data breach that poses a real risk to your rights and freedoms, aq77 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay, as required under the DPA and NPC Circular 16-03.

aq77 implements age verification procedures at registration to comply with PAGCOR's minimum age requirement for online gaming in the Philippines. Where aq77 discovers or has reasonable grounds to believe that an account was registered by or on behalf of a person under 21 years of age, aq77 will:

• Immediately suspend the account and restrict all gaming and financial activity;
• Securely delete all personal data associated with the account to the extent permissible under applicable law;
• Return any deposited funds via the original payment method after completing appropriate compliance checks;
• Report the incident to PAGCOR as required by its responsible gaming obligations.

If you are a parent or guardian and believe your child has registered on the aq77 Platform, please contact us immediately at [email protected] with the subject line "Underage Account." aq77 treats such reports as urgent and will act on them with priority.

aq77 reserves the right to update or amend this Privacy Policy at any time in response to changes in Philippine data privacy law, NPC regulations, PAGCOR requirements, or operational changes to the Platform. The effective date of the most recent version of this Policy is displayed at the top of this page.

Where material changes are made to this Policy — particularly changes that expand the categories of data collected, introduce new processing purposes, or affect your data rights — aq77 will notify registered players through their registered contact details or through a prominent notice on the Platform prior to the changes taking effect.

Continued use of the aq77 Platform following the effective date of any amendment to this Policy constitutes your acceptance of the updated Policy. If you do not accept any amendment, you should cease use of the Platform and request account closure in accordance with aq77's Terms and Conditions.

For all privacy-related inquiries, data rights requests, or concerns regarding aq77's processing of your personal data, please contact aq77's Data Protection Officer using the details below. Requests submitted via email with a clear subject line will receive the fastest response.

Players who remain dissatisfied with aq77's response to a data rights request or privacy complaint have the right to lodge a formal complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcement of the Data Privacy Act.